Shipping Policy
We try our best to make your shopping experience with us as easy as possible.
Below are the factors you need to consider when ordering from our online store.
- Any valid order meeting the $149 (before tax) minimum value will qualify for free shipping in Canada
- Orders below $149 will be a flat rate calculated at check out.
- All orders typically ship within 2-4 business days
- All orders have tracking information. When your order ships, you will receive a shipping confirmation via email.
- Delivery can be expected within 2-6 business days (excluding remote locations) after shipment and tracking are sent.
- Backorder items are shipped upon arrival and receive priority processing.
- In the event that a package can not be delivered or is refused delivery without prior discussion with us, we can not refund shipping charges.
- Lost or stolen items - standard flat-rate or free shipping orders are insured up to a maximum $100.
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We offer optional shipping insurance on all orders.
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Should you choose not to insure your package and in the unlikely event it goes missing, is damaged or is stolen then only a maximum of $100 is recoverable.
- Re-shipping will be charged by flat rate of our online shipping calculator.
- If you need to arrange a different address for delivery please contact us before the items ship so we can ensure it arrives in a timely manner.
- If you are shipping back your item you will have to pay your own shipping costs. Shipping costs are non-refundable. This includes refund orders.
